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How do I register?
You register with MyMoneyPA by clicking on the Sign Up For Free or Sign Up Now Its Free buttons. You will be taken to a Registration page where we ask for data to allow you to operate the service. We have kept the compulsory data capture to a minimum to make it easy to sign up.
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How do I log in?
You can Log In to your Personal Home Page via the Home Page of the site by clicking on the Sign In button. You will then be asked for your Username and Password. Once in to your Personal Home Page you can change your Username or Password at any time by clicking on My Profile.
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What happens if I forget my username?
Contact MyMoneyPA by completing the form in Contact Us - Get in touch. We will send your forgotten Username by email.
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What happens if I forget my password?
Go to the Sign In page via the Sign In button on the Home page. Click on Forgotten Password and you will be asked to provide your email address. You will be automatically sent a new password for signing in. We suggest that you change your automatically generated password for something that you remember via the My Profile page. Always try to create a password that is not easily guessed and ideally contains upper and lower case letters and digits.
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Who gets access to my data?
MyMoneyPA is a safe and secure site as can be witnessed by the https signature on our web address once you have signed in. Your data will not be shared or made available to any third party, external organisation or user of the site. You can see further details of how we manage your data in our Privacy Policy.
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How much data do I have to give you?
You can provide as little or as much data as you wish. The Money Diary does not require any personal monetary data and the optional Money Planner can be used with generic budgets and targets you provide. There is no direct link to your bank account and you do not have to give any transactional or bank account information.
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Do you get paid by the product providers to promote their products?
No. We do not advertise providers or their products but simply show the best providers based on independent research and rated by you. The Provider Panel will constantly change as research and your ratings impact the providers shown in the panel. If you decide to purchase a product from this list of Providers we will get either a small percentage of the cost of the purchase or a flat fee from the company concerned. This is called an Affiliate Fee. Some companies do not pay Affiliate Fees; you will see the MyMoneyPA logo in this instance as we are not allowed to use their logo. The Provider Panel is not influenced by whether a Fee is paid or not as our approach is to be totally unbiased.
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How do I know the product provider’s panel is unbiased?
Wherever possible, we compile our Product Provider Panels by researching publicly available consumer surveys. Examples of those used are from:
- Which?
- Moneywise
- Moneyfacts
- Uswitch
- Moneysupermarket
- verygoodservice.com
- reviewcentre.com
- trustpilot.co.uk
- feefo.com
Our Panels are presented in tiers as follows:
Tier 1 – providers appearing at the top of at least two surveys in the given category
Tier 2 – providers appearing at the top of at least one survey in the given category
Tier 3 - the third tier is based upon your recommendations and Ratings and show those with the top scores
Where this approach is not possible, say, where there are no surveys, we make a clear statement such as:
“We cannot find any surveys for this product category”
followed by an explanation of why providers have been chosen. We also provide additional information about Providers where we think it will help.
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How do I get reminded about a date coming up?
The date on which you receive an email reminder is entirely up to you and can be set via your Money Diary. Once a reminder is in your diary you will receive an email to the email address you have provided. This will show the event you want reminding about with links back to your Money Diary and to the list of Product Providers relevant to the reminder.
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Isn’t this just another comparison site?
MyMoneyPA is not a comparison site. We believe that people buy not only on price but on service too. In providing access to independent research and other customer experiences you have a wealth of information to make an informed decision. The comparison sites do not cover the whole of the market whereas our research does.
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Are you truly independent?
Yes. MyMoneyPA has no links with comparison sites, third party providers or any other organisation that can impact influence our independence. All our research is independently sourced and Provider Ratings come from fellow users i.e. those people who have experience of dealing with the Product Provider concerned.
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Why do you need the data collected?
MyMoneyPA requires very little data. How much data you provide is up to you, our objective is to put you in control so you provide whatever data allows you to manage your affairs. The personal data we do ask for – Age Band and Postcode - is to assist us in finding out what type of customer we are attracting. You can also be assured that the site is 100% secure and no personal data will be shared or made available to any third party or external organisation.
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What happens if I do not respond to the email alert?
Nothing, however the event concerned will turn Red in your Money Diary once the expiry date you set has passed. We will send you an email to see if you would like to reset the dates.
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Will you call me if I provide a telephone number?
No. MyMoneyPA respects its customer’s privacy and will not be contacting customers by telephone. If you make contact with a Product Provider they may contact you by telephone, you will need to check with them how they use your data.
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I use the - calendar in the kitchen – outlook – my filofax – Google - iPhone to remind me, why is MyMoneyPA better?
All the above are well used methods but they don’t give you the complete picture and none of them give you easy access to the best Product Providers related to the Reminder.
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Will reminders automatically stop once action is taken?
We have put you in control so once you have chosen your product provider you will need to update your diary with the new renewal date. You will be sent one reminder, once the reminder is sent the entry in the Diary turns orange. If you want to receive another reminder before the Review date you can reset the Reminder date and it will turn to green and you will receive another reminder at the appropriate time.
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I receive reminders from product suppliers, e.g. the car insurance company, so why is this any different?
These Reminders often come out too late or rely on inertia i.e. you NOT doing anything (see below). They also give you no alternatives and rely on you having to look for information. MyMoneyPA provides you with the best Providers in that category for you to choose so potentially saving you time and money. You can also reset reminders so they come to you when you want them.
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What is inertia and why do Product Providers rely on it?
Inertia is where a customer renews an existing product as there is less effort required in taking no action. This tends to occur due to lack of time and suitable information to make an informed decision comparing other Providers products. Product Providers like “inertia” from existing customers as they are more profitable. So often their best products and deals are only available to new customers. It is in your interest to check and shop around and MyMoneyPA reminds you and gives you the information to do so.
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Putting loads of information into a computer is time consuming and laborious, why should I bother?
MyMoneyPA has been designed to take as little or as much information to allow you to manage your affairs. You decide and can weigh up the benefits of how much data to provide against saving time and possibly money in the long term. Once all the information is in your Diary your online PA will do the rest alerting you to the key monetary events in your life. You will also gain access to fellow customers Product Ratings so you have a very useful insight into other consumer’s experiences.
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Will you not use any personal financial information I input to sell me something?
No, we do not sell Products but simply provide you with information about Providers. MyMoneyPA is controlled by you for your personal benefit.
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Why are you called MyMoneyPA when it is a social diary as well as a money diary?
A good Personal Assistant covers many aspects of someone’s lifestyle and very often social events such as Birthdays and Anniversaries involve money and expense!
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The Money Planner is overwhelming and complex with many categories and columns.
The Money Planner is optional – you don’t need to use it. However if you do you will find you can put as little or as much information as you wish relevant to your circumstances. The sections you don’t want to use can be hidden. What the Planner is useful for is seeing, in one place, all the main household commitments you have and what the effect on the total picture is when savings are made in key areas. The Money Planner can be used at an individual or household level.
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Can I put my own categories into the planner?
Yes. The Planner has been designed so it can be specific to your needs.
I don’t want to put my income into the planner as it’s too personal and I’m wary of hackers.There is no requirement to put your income or other personal or bank details into the Planner or Diary. And there are no links with your bank account. If you wish to put personal data such as income into the Planner it will be for your eyes only. You can be assured that the site is secure in terms of storing your personal data.
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I use Excel as a budget planner, why is this better?
Excel is very useful but it doesn’t have as many features as MyMoneyPA such as automated, personalised email reminders based on when key events. There is also easy access to top Providers relevant to the category of expenditure.
MyMoneyPA is available on mobiles too so you can operate whilst on the move.
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Is there an update on the Money Planner to update my Diary?
Yes. Any entry in the Planner can be linked to your Money Diary.
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Will data synchronise automatically between the planner and diary?
Yes.
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Can I ‘snooze’ a reminder?
Yes you can by putting in a new reminder date. You are in control.
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Once I have renewed a contract will the traffic light change from red to green?
Yes once you have put in the new renewal date.
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How up to date are the provider panels?
We constantly update our Provider Panels from new research. In addition the user ratings are updated all of the time which means that if you want an up to date check on current “performance” all you need to do is look up a specific provider and see their current Rating.
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Is it not just about the cheapest provider?
That is up to you to decide. The information provided in the Provider Panels allows you to make an informed decision. Included in the Rating is value for money. We are a truly independent site and our aim is to provide information that can help you find out the best supplier or provider of a service. Whether it is cheap or not is often subjective but above all it needs to be right for you.
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Why should I provide a tip in the rating?
We really encourage you to do so. Everyone has an experience tip or story to share about their buying or customer experience. By sharing it with the wider community you are helping the MyMoneyPA customer base make more informed decisions and who knows one day you may benefit from a fellow customers tip!
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How do I rate a Provider if it is half way through a contract?
Just access the Ratings section, you can add a Rating anytime you wish and especially if the service or experience has changed from the start of the contract.
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How many emails do I get?
We keep emails to a minimum and most are controlled by you. You will get reminder emails based upon the dates you have provided. You will get some emails from MyMoneyPA when we think it may help you with the service.
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Why is your service free? How do you get paid?
MyMoneyPA provides a free service; however we do need to make money so we can pay staff, promote the website and further develop the service to you.
We get paid a fee from most product Providers when you click through to their website and make a purchase although not every Provider provides a fee. Our Provider panel is created by using external independent research and also by ratings provided by our customers. There is no discrimination between those that pay us a fee and those that don’t so you can rest assured that you are receiving totally independent information.
It is important to us that we stay independent from product providers. Our service is about putting you in control and giving you information so you can make purchasing decisions to suit your circumstances.
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Will my data sync across my computer and mobile?
MyMoneyPA’s website is accessible via PC, Laptop or Mobile device. Any changes you make on any of these devices will be immediately available to view via another.
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I am unsure about the product I should choose and need advice.
MyMoneyPA does not provide advice on the suitability or purchase of any product or service. We recommend that you take independent professional advice if you need assistance in finding the right product for your circumstance.
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How are the Ratings compiled?
Our Ratings provide you with information from others in the community about Product Providers in terms of star rating and good and negative points. This allows you to better understand aspects such as value of money, customer service, product quality, after sales care and a host of other things. It also provides you with an opportunity to have your say whether good or bad. Most people tend to get vocal when they have a bad experience but it’s important to comment and rate providers when you have a really good experience too.
The ratings provide additional information that complements the research we have done on Product Providers. We encourage you to rate all your product suppliers and that way you contribute to a wealth of information for the benefit of everyone in the community including you!
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